Frequently Asked Questions

How do I get in contact with you?

Website Chat Feature (Facebook Messenger) Landline: 02892612907
Address: 3 Meeting Street, Moira, County Down, BT67 0NR.
Opening Hours: Monday to Friday: 7am to 9 pm, Saturday: 8am to 12am.
The Chartered Society of Physiotherapy defines the role of Physiotherapy as:

“Physiotherapists help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice.

They maintain health for people of all ages, helping patients to manage pain and prevent disease.

The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them to remain independent for as long as possible.”
The initial consultation will last approximately 45 minutes. Please try to arrive at least 5-10 minutes prior to your appointment time. A detailed summary of your problem and general health will be completed. Following this a physical examination of the painful area will be taken and the problem will be treated accordingly with up-to-date and evidence based techniques. A home rehabilitation programme designed specifically for your needs will then be created and demonstrated, so as you fully understand it and gain the maximum benefit as a result of doing it at home.
• Alleviation of pain
• Restoration and increase of motion in joints
• Relief from chronic conditions e.g. arthritis
• Pre-operative rehabilitation
• Post-operative rehabilitation

Physiotherapy can help to improve your quality of life by reducing pain and improving mobility amongst other things. Through guidance and advice from your Physiotherapist recurrence of the original problem can be avoided. Physiotherapy is suitable for all painful disorders, stiffness, weakness and loss of movement.
This is entirely dependent on your condition and symptoms. Your Physiotherapist will have a better idea of how many treatments you will require after your initial consultation.
Our clinicians are fully qualified Chartered Physiotherapists and have the letters MCSP after their name verifying their membership to the Chartered Society of Physiotherapy (CSP). Eligibility to the CSP is only granted to those who have completed their training and therefore can legally call themselves Chartered Physiotherapists. Our clinicians CSP certificates are on view in the clinic’s waiting area.
Your Physiotherapist will need to be able to clearly see the body part and surrounding area in question. Your modesty will be respected at all times. Loose fitting, comfortable clothing is therefore recommended. 

 Bring some shorts with you (which you can change into whilst in the treatment room) if you are attending for a lower limb problem.

* When making your appointment, if you are concerned about undressing please mention this to whoever takes your call - remember you can have an appointment with a male or female Physiotherapist. You may also bring someone with you to your appointment as a chaperone. In the case of children and under 16s you must attend with a parent or guardian, as you may not be legally permitted to give consent for treatment.
Please bring the following items with you to your first consultation if you have been given them:
• Referral form or letter
• Private health insurance details (claim forms/authorisation numbers)
• Any information concerning your condition (scans/X-ray reports)
• Any supports, walking aids or exercise sheets issued by any other health practitioner
Payment is to be made following each treatment session or in the case of patients with private health insurance an invoice can be sent directly to the insurance company claiming for that amount at the end of the treatment.